The exits, in plain English.

Your cancellation rights

• Cooling-off window. After you sign, you have a cooling-off period of at least five business days (Saturdays, Sundays and holidays do not count), stated in your agreement, with two ready-to-use Notice of Cancellation copies attached, to cancel for any reason and owe nothing.
• The agreement-specific extended window. The 26-Week Agreement uses 45 days; each phase agreement and the Partner Agreement use 20 days. Maintenance is month-to-month: cancel anytime and owe nothing for any month beginning after your cancellation, plus a 20-day pro-rata window after signing. Inside the window on the agreement you signed, you may walk away for any reason and owe only daily pro-rata for the days the program was available to you. Prepaid amounts beyond that are refunded.
• Life events, any time. Death, disability verified by a physician, or relocation (a move of more than 25 miles with no comparable service to transfer to, or any move that makes taking part no longer practicable): you may cancel, settled on the daily pro-rata portion, with no early-exit charge and no administrative fee.
• Military service, any time. On a Program Services Agreement or the Partner Agreement, if you enter federal active duty, receive deployment orders, or are ordered to serve outside your state for part of the remaining term, you (or, on a Program Services Agreement, someone you authorize) may cancel with a copy of the orders, settled the same way. Or you can pause the program for the length of your service instead.
• If I can't coach. On a Program Services Agreement, extended coach unavailability is your cancellation trigger too: if I'm out for more than eight weeks, you choose to wait with the clock paused or take a pro-rata refund of the unused portion. If I end the agreement without cause, you get the unused portion back.

After the windows close

After the extended window on a Program Services Agreement closes, you may still cancel on 30 days’ written notice. The settlement is the daily pro-rata value of the program or phase you bought through the end of the notice period, and no early-exit charge applies. If you paid in full, the unused portion is refunded. If you pay in installments, you owe only that pro-rata value, the remaining installments are canceled, and anything you paid beyond it is refunded. On the Partner Agreement you may withdraw at any time on written notice with the same pro-rata refund and no notice period. Maintenance simply ends at the end of the month you have paid for. On every agreement, stopping without notice is not a cancellation; give notice. Where your agreement carries the Reclaim Sovereignty Guarantee, it does not survive a cancellation under this section. Any refund owed is processed within 10 days. Your signed agreement controls if this summary and your paper ever differ.

How refunds are processed

Send written notice to [email protected] from the email address on your agreement. During the cooling-off window you may also send it by first-class mail or hand it over in person; a signed and dated note that says you are canceling is enough. You'll get acknowledgment within one business day, the exact settlement math, and any refund within 10 days.

Why there's no money-back guarantee on results

Because refunds train people to bail when it gets hard. Instead, the Reclaim Sovereignty Guarantee works the other direction: do the work, and if the result isn't there, I keep coaching free until it is. Early on, you can leave. Late, I can't quit on you. Your risk is handled both ways.